FAQ

Royal Pixie Custom Fabric Company Information:

Hi there! Welcome and thank you for joining us! Below you will find a long list of pertinent information related to our company, policies, and how things work with RPCF. If you have a question for which you do not see an answer or explanation, please feel free to contact one of our owners/admins to clear up your uncertainty.

Meet the Crew:

Royal Pixie Custom Fabrics is run by Jennifer Laughlin Nassar and Maegan Laughlin McIlvain, sisters from the Midwest who have been creating together their whole lives. While we are primarily focused on exclusively designed fabrics, we occasionally also offer SVG Cut Files and Embroidery Files which are also sometimes featured on our webpage and/or social media sites. Both ladies work together to conceptualize, design and arrange prints, order and receive materials, and finally ship to and support customers. We are so excited to bring our designs and concepts to you and look forward to building strong and lasting relationships.

How do I contact you?

We can best be contacted via email at royalpixiedesigns@gmail.com. Please allow 24-48 hours for an email response. Over the weekends, especially holidays, please be patient. We are a family owned and operated company that does our very best to support our customers. Your complete satisfaction is very important to us.

Material Specifics:

WOVEN
Digitally printed, 150gsm
100% cotton
58”-60” wide. Selvages may be along the edges.
Only sold by the yard.

COTTON LYCRA
Digitally printed, 240gsm
95% cotton/5% lycra
58" - 60” wide. Selvages may be along the edges.
Only sold by the yard.

MINKY
Digitally printed, 230-240 gsm
100% polyester
56"-58" wide. Selvages may be along the edges.
Only sold by the yard.

SWIM
Digitally printed, 240 gsm
100% polyester
55" - 57" wide. Selvages may be along the edges.
Only sold by the yard.

COTTON FRENCH TERRY
Digitally printed, 300gsm
95% Cotton, 5% Spandex
56"-58" wide. Selvages may be along the edges.
Only sold by the yard.

BAMBOO LYCRA
Digitally printed, 240gsm
95% Bamboo, 5% Spandex
56"-58" wide. Selvages may be along the edges.
Only sold by the yard.

Panels
Child size - 15" wide x 19" tall
Big Kid size – 19”wide x 23” tall
Adult size - 28"wide x 35" tall

DIGITAL FILES
Due to the digital nature of custom files, all sales are final for these products.

What kind of company is Royal Pixie Custom Fabric?
This group is where we facilitate mainly preorder fabric. When available, retail fabric will be listed on our webpage. We also occasionally feature SVG Cut Files and/or Embroidery Designs as well.

What is a preorder?
A preorder is an open ordering timeframe during which we do not have the materials in-hand. Preorders are generally open for at least 7 days for each round and then closed. Once closed, we order the appropriate amount of material from our manufacturer. Due to the custom printing process time, orders can take anywhere from 4-12 weeks to get to you. On rare occasions of manufacturing delay, orders can take slightly longer. We understand that preorders are not for everyone due to this natural delay. If you are uncomfortable with the amount of time it may take to receive your order, you may wait for excess materials to be available through retail ordering on our site though this is not guaranteed to be available.

What does it mean that you offer custom prints?
Custom prints are what we are very passionate about. This means that we conceptualize an idea for beautiful fabric, design the characters and/or items we want on the fabric, arrange it so it’s just perfect, and offer it for sale to you with the hope that you love it as much as we do. Custom or bespoke items naturally take some time to produce because we have many steps to accomplish before fabric reaches your doorstep.

When do preorders open and how will I know they are coming up?
Prior to the preorder window opening for a round, several announcements will be made with preorder timeframe dates to our Facebook page. All open preorders will be listed under that tab on the webpage for the duration of the preorder open window. Preorders open at 10:00am Eastern time on the first date of the order window and close at 11:59pm Eastern time on the last date of the window.

What if my fabric has a flaw?

Unfortunately, flaws sometimes happen during the manufacturing process and are unavoidable. We do our very best to screen all cuts of material before packaging for shipping. However, if you find a flaw either on the material itself or in the printing of your material that is larger than a U.S. quarter and not within 3 inches of the edge, please contact us for a replacement or refund. Flaws on the selvedge do not qualify. All flaws must be reported within 7 days of the delivery of your materials. Flaws brought to our attention after that timeframe cannot be returned or refunded. Please note: materials must be in original, uncut, unwashed condition regardless of flaws. Washed materials reported to have a flaw cannot be returned or refunded. Due to the custom nature of our fabric, we cannot guarantee that replacement yardage will be available.

What if my fabric is shorter than I ordered?

On the rare occasion that you feel your fabric measures less than your full ordered yardage, DO NOT WASH your fabric before contacting us if you would like a shortage refund. Much like flawed fabric, items reported to have a shortage can only be assessed in their original, uncut, unwashed condition. A typical step in custom fabric manufacturing is stretching printed material onto rolls prior to exporting/cutting. Once cut, sometimes the fabric relaxes to the point that it may seem shorter than anticipated. We do our very best to overcut to allow for shrinkage however, you may end up with fabric that has relaxed too much to be considered your full order, please contact us ASAP. Again, please let us know within 7 days of delivery of any shortage concerns.

How long does it take to get my ordered material?

You can expect preordered items to ship to you within about 4-12 weeks from the preorder window closing date. Most delays in order shipment will be due to national holidays in the country of origin and/or actual manufacturing time of which we have absolutely no control. We strive to keep all customers updated on order status and expected shipment date(s). Clarity is our top priority.

More Shipping Details:

Shipping charges are determined by weight of your order using the details below:

Woven = 8oz/yard or 3oz/panel
Cotton Lycra, Swim, Minky, Bamboo Lycra = 16oz/yard or 5oz/panel
Cotton French Terry = 20oz/yard or 6oz/panel

PFRE (Padded Flat Rate Envelope) holds up to 3lbs of various fabrics
MFRB (Medium Flat Rate Box) holds up to 7lbs of various fabrics
LFRB (Large Flat Rate Box) holds up to 13lbs of various fabrics

Orders upward of 13lbs will be calculated by Shopify, as will international shipping charges. All USPS shipments carry $50 of package insurance. If you would like additional insurance, please contact us shortly after placing your order via the website. After your order is shipped and scanned in by the post office, tracking information will be updated by USPS. Royal Pixie cannot access additional tracking information. If your package shows delivered and you don’t see it, please check with your local carrier to determine its whereabouts.

What if my address will change before my order ships?

Changes of address due to moving are not a problem! If you know you are going to move prior to your shipment dispatching, let us know as soon as you can. If shipping has already been paid, we will recalculate and if there is a difference of more than $1, we will refund shipping charges and reinvoice. The key here is time and communication.

I don’t live in the U.S.A., do you ship Internationally?
Yes, absolutely! We will work with you to ship to your location. International shipping fees, taxes, duty & customs charges, and insurance are your responsibility and will be invoiced prior to shipping. You must also let us know if you require additional paperwork to be sent with your order. Before ordering, please make sure you understand these charges. Placed orders are final and refunds will not be given for failure to assess or arrange shipping.

I have a great idea for custom fabric, can you make it?

We are always interested in what our customers want to see in upcoming rounds. We occasionally will have posts on our social media pages asking what folks would like us to feature. Please post your comments/suggestions on those posts. If you would like to discuss your needs further, feel free to send us an email with details.

Glossary:

Marvelous Maker: Our team of sewists who make wonderful items to show the versatility of our fabrics in a variety of projects and applications

Round: all series of designs offered during the same preorder window

Series: one theme within a round (I.E. Pretty Pixies)

CL: cotton lycra

PFRE: Padded flat rate envelope (shipped via USPS)

MFRB: Medium flat rate box (shipped via USPS)

LFRB: Large flat rate box (shipped via UPS)